![]() They will be used by us for all the API calls.Ĥ. Then add two custom fields with codenames "agent_id" and "requester_id". Navigate to Configuration > Custom Fields. Navigate to Management > API Configuration and enable the Enable XML API checkbox.ģ. Login to your Bomgar account as an admin.Ģ. Once you do that, link your Freshservice account with your Bomgar account:ġ. On the next page, enter your Bomgar account URL and the credentials for an admin account. Then locate the Bomgar app and install it.ģ. Login to Frehservice as an administrator.Ģ. Starting a remote session in Bomgar is now as easy as clicking a button on the support ticket.Īnd when the session ends, the session details, along with the system information and the transcript of the entire chat will be saved to the ticket.Įnabling the integration in Freshservice is simple:ġ. ![]() Freshservice’s integration with Bomgar is meant to make providing support even more seamless.
0 Comments
Leave a Reply. |